HEAD OFFICE    

Graha BIP, 9th FI.
Jl. Jend. Gatot Subroto Kav. 23
Jakarta 12930, Indonesia
Phone. (021) 522 9910
Fax. (021) 522 9905
Email. sales@kpsg.com

   
BRANCHES    

Tangerang
Ruko CBD Bidex, Blok H No. 1
BSD City Sektor 3A
Tangerang 15321
Phone. (021) 2996 0088

Yogyakarta
Ruko Mas Plaza Kav. 7
Jl. Urip Sumoharjo
Yoyakarta 55221
Phone. (0274) 583 063

Fax.     (0274) 541 321

Medan
Ruko Tomang Elok Blok I No. 33/172
Jl. Gatot Subroto Km. 5
Medan 20122
Phone. (061) 844 6127

Fax.     (061) 844 1461

Bandung
Jl. Kebon Jati 136
Bandung 40181
Phone. (022) 607 8431 - 432

Fax.     (022) 607 8430

Surabaya
Jl. Nginden Inten Raya No.6
Surabaya 60118
Phone. (031) 591 3970

Fax.     (031) 591 3969

Samarinda
Ruko Mitra Mas 8
Jl. A. Yani 1 No. 23
Samarinda 75117
Phone. (0541) 770 870

Fax.     (0541) 770 870

Semarang
Jl. Mgr. Soegijapranata 36
Semarang 50246
Phone. (024) 358 1948

Fax.     (024) 352 2672

 

 

Malang
Jl. Terusan Candi Mendut No. 17-C
Malang 65142
Phone. (0341) 476 689

Fax.     (0341) 474 674

Makassar
Jl. Adyaksa No. 9C
Makasar 90231
Phone. (0411) 466 3132, 466 4131

Fax.     (0411) 466 3141

CURRENT POSITION AVAILABLE


                                1.   Call Center Officer         6.   Secretary

                                2.   Frontliner/ Customer Service/ Teller         7.   Quality Assurance

                                3.   TeleMarketing Officer
        8.   Associate Account Manager

                                4.   Administration Staff
        9.   Account Manager

                                5.   IT Support
      10.   Project Manager




Please submit Complete CV* by post mail or email to :

 
HEAD OFFICE

Graha BIP, 9th FI.
Jl. Jend. Gatot Subroto Kav. 23
Jakarta 12930, Indonesia
Email. jakarta@kpsg.com

 



BRANCHES

Tangerang
Ruko CBD Bidex, Blok H No. 1
BSD City Sektor 3A
Tangerang 15321
Email. jakarta@kpsg.com

Yogyakarta
Ruko Mas Plaza Kav. 7
Jl. Urip Sumoharjo
Yoyakarta 55221
Email. yogyakarta@kpsg.com

Medan
Ruko Tomang Elok Blok I No. 33/172
Jl. Gatot Subroto Km. 5
Medan 20122
Email. medan@kpsg.com

Bandung
Jl. Kebon Jati 136
Bandung 40181
Email. bandung@kpsg.com

Surabaya
Jl. Nginden Inten Raya No.6
Surabaya 60118
Email. surabaya@kpsg.com

Samarinda
Ruko Mitra Mas 8
Jl. A. Yani 1 No. 23
Samarinda 75117
Email. samarinda@kpsg.com

Semarang
Jl. Mgr. Soegijapranata 36
Semarang 50246
Email. semarang@kpsg.com

Malang
Jl. Terusan Candi Mendut No. 17-C
Malang 65142
Email. malang@kpsg.com

Makasar
Jl. Adyaksa No. 9C
Makasar 90231
Email. makassar@kpsg.com

 

 
*) Note
Complete CV : Cover Letter, Curriculum Vitae, Copy of Academic Certificate, Copy of Transcript Record,
Photo (4 x 6), and Reference Letter (if any)
 
Services > Contact Center >
Services
 


 
Human Resources
 
Contact Center
 
Business Process Outsourcing
 
 

 

Contact Center Services are KPSG’s crown jewel services, which provide resources such as:
   •  Contact Center System Application
   •  Hardware and Telephony Infrastructure
   •  Contact Center Premises and Facility
   •  Telco Usage and Management

KPSG Contact Center Services cover functions for both Inbound (Customer Service, Help Desk, Inbound Sales, Order Taking) and Outbound (TeleMarketing, TeleSurvey, TeleCollection, TeleCleansing).

                       

The services are arranged in Resource Provisioning Model in which KPSG is responsible to provide the Contact Center resources with guaranty on quality and service availability as provided in the Service Level Agreement (SLA) agreed by both Client and KPSG.
  
By implementing KPSG In-housed Contact Center System ApplicationOnTrace® which is fully supported by KPSG In-housed IT team, the services are proven to support many high profile clients in various industries, especially Banking and Insurance.
In addition to OnTrace© System Application, KPSG has a collaboration with some leading principles in providing off-the-shelf Contact Center System Application; and therefore provides other alternatives for prospective clients based on their requirements.

In terms of Contact Center Facility, KPSG has been experienced in providing Contact Center premises area and construction, which alternatively may be developed in client’s owned location, in client’s preferred location, or in KPSG’s site.
The facility may be customized following the contact center area standard quality, compliance policy and also client’s security policy.

KPSG Telco Usage dan Management Services complement the “Turn key Solution” Contact Center Services, which provides the E1 Telco Digital network service with Telkom provider basis.

Currently, KPSG Contact Center has grown to around 2.000 workstation seats that are spread in several centers of operation site.

And eventually, as a complementary to KPSG Contact Center Services, Clients may also subscribe other relevant services, which are:

 

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