Contact Center is KPSG's crown jewel services, which provide resources for both Inbound and Outbound functions with a well-blended utilization of professional agent and state-of-the art technology, which features Multimedia Channels including voice, facsimile, email, SMS and internet.

Provisioning of Outbound Functions to handle Telemarketing / Telesales, Survey, Collection, Reminder and Promotional Follow Up, and provisioning of Inbound Functions to handle Customer Services, Inquiry, Registration, Order Taking, Help Desk and Self-Services with a well-blended utilization of people, process, technology with a certain Service Level.